Delivering Consistency and Quality: Coventry Coffee Company at holiday inn, south normanton.

The Challenge

As with Hilton Leicester, Holiday inn south normanton faced ongoing problems with their previous coffee supplier. Machines were unreliable, prone to breakdowns, and service response times were slow. This caused operational issues during peak breakfast service and disrupted conference breakouts, creating a poor experience for guests and added stress for staff.

The Solution

Working in partnership with the management company, Coventry Coffee Company recommended and supplied two Krea Touch coffee machines for the breakfast area and two Krea Touch units for the conference breakout spaces. These machines were chosen for their reliability, speed, and ease of use, ensuring both hotel guests and conference delegates could enjoy high-quality coffee with minimal wait times.

The Outcome

The installation of the new Krea Touch units provided immediate benefits:

• Consistent reliability – no more downtime or breakdown headaches.

• Streamlined service – machines keep up with busy breakfast traffic and conference schedules.

• High-quality coffee – improving the overall guest experience.

• Operational efficiency – staff can focus on service rather than fixing machines.

TESTIMONIAL:

“I approached Connor at Coventry Coffee as we were coming to the end of our previous coffee machine supplier contract. He was quick to respond to the initial enquiry, visited both sites to speak to the teams a few days later and genuinely wanted to understand the requirements of the business so he could propose the correct solution. He then put together a professional proposal which was clear and competitive.

Coventry Coffee offers different grades of coffee beans, and we were invited to a tasting session to discuss the offer. The installation of the machines went well and the support to rectify the few teething issues was excellent.

We are proud to be working with Connor and Coventry Coffee and look forward to a continuing positive working partnership.”

- ANDY GELLEBURN - REGIONAL OPERATIONS DIRECTOR (VALARY HOTELS)