HILTON LEICESTER
Delivering Consistency and Quality: Coventry Coffee Company at Hilton Leicester
The Challenge
Hilton Leicester were struggling with their existing coffee supplier. The equipment on site was unreliable, with machines frequently breaking down and slow response times for repairs. This caused frustration for both staff and guests, especially during busy breakfast service and conference events where smooth operations are crucial.
The Solution
Coventry Coffee Company worked closely with Hilton Leicester to understand their requirements and provide a reliable, high-quality solution. We supplied three Krea Touch coffee machines for the breakfast area, ensuring guests could enjoy fresh coffee quickly and consistently. In addition, we installed two Krea Touch units in the conference breakout area, giving delegates an easy and efficient way to enjoy great-tasting coffee during meetings.
The Outcome
With the new machines in place, Hilton Leicester immediately noticed a difference:
Improved reliability – no more constant breakdowns or service delays.
Faster service – guests can access coffee quickly during breakfast and conference breaks.
Enhanced guest satisfaction – better quality coffee and consistent availability.
Peace of mind for staff – confidence in equipment that works when it’s needed most.
TESTIMONIAL:
“I approached Connor at Coventry Coffee as we were coming to the end of our previous coffee machine supplier contract. He was quick to respond to the initial enquiry, visited both sites to speak to the teams a few days later and genuinely wanted to understand the requirements of the business so he could propose the correct solution. He then put together a professional proposal which was clear and competitive.
Coventry Coffee offers different grades of coffee beans, and we were invited to a tasting session to discuss the offer. The installation of the machines went well and the support to rectify the few teething issues was excellent.
We are proud to be working with Connor and Coventry Coffee and look forward to a continuing positive working partnership.”
- ANDY GELLEBURN - REGIONAL OPERATIONS DIRECTOR (VALARY HOTELS)