terms and conditions

1. Introduction

Welcome to coventry coffee company (“we”, “us”, “our”). These Terms and Conditions govern your use of our website and the purchase of any products from our online store. By using our website or placing an order, you agree to abide by these terms. If you do not agree with these terms, please refrain from using our services.

2. Eligibility

To place an order, you must:

  • Provide accurate personal and payment information.

By placing an order, you confirm that you meet these criteria.

3. Product Information

We aim to provide accurate descriptions and images of our products. However, the colours and appearance of products may vary slightly from those displayed on your screen due to individual device settings. We reserve the right to make minor adjustments to our products to improve quality.

4. Orders and Payments

  • All prices listed on our website are in pounds (£gbp) and include applicable taxes.

  • We accept payment via debit card, credit card, pay pal and more.

  • Your order will be processed once full payment has been received.

  • We reserve the right to cancel orders if there is any issue with the payment or if the product is unavailable.

5. Shipping and Delivery

  • We ship within the uk mainland and aim to process orders within 1 business day.

  • Shipping fees and estimated delivery times will be calculated during checkout.

  • We are not responsible for delays caused by shipping carriers or customs processes.

6. Returns and Refunds

  • We accept returns of defective products within 14 days of delivery. To initiate a return, please contact us at info@coventrycoffeeco.co.uk.

  • Refunds will be issued to the original payment method once the returned item is received and inspected.

  • We do not offer refunds for opened or used products unless they are defective.

7. Subscription Services

If you subscribe to any of our coffee delivery services:

  • Subscriptions are billed automatically on a monthly basis.

  • You can cancel your subscription at any time by contacting us or through your account settings. Cancellations must be made [X days] before your next billing cycle to avoid charges.

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is the intellectual property of coventry coffee company. Unauthorised use or reproduction of our content is strictly prohibited.

9. Limitation of Liability

We are not liable for any direct, indirect, or consequential damages resulting from your use of our website or products, including but not limited to loss of data, profits, or business.

10. Privacy Policy

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and the revised terms will take effect immediately upon posting.

12. Governing Law

These Terms and Conditions are governed by the laws of [jurisdiction]. Any disputes arising from the use of our website or purchase of products shall be subject to the exclusive jurisdiction of the courts of [jurisdiction].